Urgent or
Emergency care
Same-day appointments
We do our very best to ensure that all our patients can access their family doctor within 1 business day whenever possible, but the schedule may be full. If you are UNABLE to book a SAME DAY appointment for an urgent issue (for example, you feel sick or unwell), please call our office. Same day appointments are reserved at the end of every day to ensure our patients have access to same-day care for urgent issues. If your issue is not urgent (for example, to refill a medication prescription), we may have to book you for a later time.
After-hours care
If you need to talk to your doctor urgently regarding a new urgent issue or complications (for example, serious side-effects from a new medication), please call our after-hours phone line.
Our after hours-line is open daily until 8pm. You can reach the doctor on the after-hours line by calling the clinic and following the voice-prompts. Non urgent issues will deferred until the next business day. If you need to see a doctor urgently about a new medical issue when the clinic is closed, please go to an Urgent Care Centre (see below)-
Urgent Care
If our office is closed and you need to see a doctor in-person urgently, please go to a walk-in clinic or the Burnaby Urgent Care Centre. If you are experiencing a serious illnesses or injury such as broken bones, chest pains or head injuries, please go to the hospital. If you need to speak with one our our doctors urgently, we have an urgent after-hours telephone line that is open until 8pm to answer medically urgent questions. Oakmount Medical is not a walk-in clinic.
Below is a list of urgent care centres and walk-in clinics
Medical Emergency
If you are experiencing a medical emergency, please call 9-1-1 or go to your nearest hospital.
– Emergency Department Wait-times
How to determine if your child needs emergency care
